Biofilm Solutions Pty Ltd ACN 167 656 171.
We are committed to meeting the standards set out in the Privacy Act 1988 (Commonwealth) and the National Privacy Principles which together govern the collection, maintenance, use and disclosure of certain personal information.
Information Collected By Us
We collect true, accurate and current information concerning the User (the person who will be using the Solutions) (‘the Registration Data’) to enable the Solutions to operate effectively. We also collect and use personal information about the User for related purposes including account management and marketing.
The Registration Data includes the following personal information of the User:-
Your mobile number
We collect the Registration Data from you at the time of online enquiry for the Solutions, whether through our website or by any other means.
We do not use or disclose the Registration Data for any purpose other than the primary purpose of providing the Solutions to Users unless a secondary purpose is directly related to the primary purpose or we have obtained the prior consent of the User concerned.
In addition to the primary purpose which is the effective provision of the Solutions we obtain your consent to disclose some parts of the Registration Data to other parties. If we have received your consent we may disclose some personal information from the Registration Data to related companies, our agents, dealers, contractors and suppliers and to other commercial entities with which we have contractual arrangements in relation to the provision of the Solutions.
We may also disclose the Registration Data to unrelated third parties (for example, our professional advisers and government authorities or agencies) where that disclosure is reasonably required to obtain advice, prepare legal proceedings, investigate suspected improper conduct or wrongdoing, to assist a lawful authority in the discharge of its duties and/or by law.
You may withdraw your consent to the disclosure of your personal information to third parties at any time by sending an email to firstname.lastname@example.org.
We take reasonable precautions to ensure that the Registration Data is protected from misuse, loss and unauthorised access, modification or disclosure. However, we cannot guarantee that data transmitted over our WiFi network or the internet is totally secure.
We impose strict requirements of security and confidentiality on all third parties as to how they handle the Registration Data. Notwithstanding this, we cannot be held responsible for any misuse or unauthorised disclosure of your personal information by these third parties.
We take reasonable steps to destroy or de-identify the Registration Data once we no longer require it.
Use of Information
The Registration Data will be used for the following purposes:
to verify the identity of Users
to enable Users to subscribe to the Solutions
to enable us to administer and manage your purchases of the Solutions
to provide information and assistance to Users on how to maximise the benefits of the Solutions
to obtain basic demographic information about our Users for the purpose of ensuring that the Solutions meets the needs of Users and potential users and, with their consent, for the purpose of marketing to our Users the Solutions
Access to the Registration Data
Each User has the right to access most of the Registration Data that pertains to each of them (subject to lawful exceptions). For security purposes, we may require the provision of sufficient information to establish the identity of the person requesting access, and we may require that the request be made in writing. If we deny access in some circumstances we will tell you why.
To request access, please contact our Privacy Officer as set out at the foot of this document.
If an individual User has any questions whatsoever on our handling of the Registration Data or the kind of personal information we hold about the individual, that individual may contact us using the details set out below and we will endeavour to assist with the request.
Due to the nature and purpose of the Solutions, it is not practicable to provide the User with an option to deal with us on an anonymous basis. We cannot provide the Solutions without the Registration Data to ensure delivery and user instructions.
We take reasonable steps to ensure that the Registration Data we collect, use or disclose is accurate, complete and up to date. Each User (including you) has the right to request that we correct errors in the Registration Data, or to advise us if changes are required.